CVS/Caremark Pharmacy has plan information at your fingertips. At www.caremark.com, you will have 24/7/365 access to all you need to know about your pharmacy coverage. See your claim history, plan details and account balances all in one place. You can even talk to a pharmacist if you have a medication question.
You can download the CVS/Caremark mobile app for free from the Apple or Google Play stores.
PRESCRIPTION DRUG SAVINGS
Did you know Walgreens, CVS, Wal-Mart/Sam’s Club, Target, grocery stores and other retailers currently offer a large selection of generic prescriptions for $4? Remember, you’ll pay the lower of the actual drug cost or your copay, never more.
PHARMACY MAIL ORDER SERVICE
Mail order services are provided through your local pharmacy (if eligible) and/or CVS/Caremark’s mail order program. They will ship your order to your home days after receiving your valid prescription from your provider. Questions regarding mail-order prescriptions can be directed to www.caremark.com/RxDelivery.
SPECIALTY PHARMACY
If you’re taking a specialty medication, medical condition experts at CVS’ Exclusive Specialty Pharmacy will give you one- on-one support. Please note that all specialty medications must go through CVS’ Exclusive Specialty pharmacy network. Your personal therapy team will answer your medication questions, help you work through any side effects, and make sure you have any supplies you need (at no extra cost). Just call a CVS/Caremark Pharmacy Specialist at 1-866-818-6911 to get started.
PRIOR AUTHORIZATIONS: WHAT TO KNOW
When doctors prescribe a medication to a patient, it does not guarantee the medication will be approved or covered under our pharmacy plan. Some medications and medical products require preapproval, commonly known as prior authorization. To learn more about prior authorization, select the links below:
https://www.nationalcooperativerx.com/educational-materials/prior-authorizations-what-to-know/
Specialty Medication Prior Authorization Frequently Asked Questions (FAQ).
Questions?
Contact CVS/Caremark Customer Service Center at 1-866-818-6911.